Home Forums Deck Talk How to solve 10.1000 supply memory error

This topic contains 1 reply, has 2 voices, and was last updated by  markwilson12 1 month, 1 week ago.

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  • #4279

    Community Member

    Suppose you encounter a supply memory error during the hp printer installation, not when trying to turn on the computer.

  • #4984

    Community Member

    There are 4 straight forward and common things that can cause this printer problem, stopping it from working and luckily, they are very straight forward to fix.

    Lose packaging, jammed paper or protective strips that haven’t been removed.
    Squashed metal contacts that no longer connect the toner to the printer.
    Broken plastic pieces the cause the toner to be out of position.
    Out of date printer software / firmware.

    To get your printer working again, try the following fixes:

    Lose packaging or protective strips
    When you’re about to install a new toner cartridge, there are orange protective strips and plastic clips that are there to make sure the cartridge isn’t damaged whilst being transported. Each of these clips and protective strip across the drum must be removed before installing your new toner, otherwise they will prevent your printer from printing

    Clips are easy to spot and stick out like a sore thumb, the protective strip is on the side of the toner and has an orange ring that must be pulled to remove the strip or will like like a piece of cellophane as it does in the image below.

    Squashed Metal contacts
    For your printer to be able to detect a toner cartridge that has been installed, 2 tiny metal contacts much connect to the corresponding contacts on the cartridge. The metal contacts in the printer, and the ones on the toner complete a circuit and if the contacts aren’t touching. Your printer will think that the toner isn’t installed.

    Remove your toner cartridge and have a look for something that resembles a microchip or two metal squares. Now visualise where these would connect inside the printer and look for the corresponding connectors inside the printer (making sure the printer is switched off and unplugged).

    If the two metal connectors seem squashed back, gently (so not to break anything), pull them forwards. This should allow them to correctly connect to the toner once you install it again.

    It’s also possible that losing bits of packing material or paper jams can cause an issue so make sure the printer is clear before installing a new toner.


    I hope these solutions will be helpful!

    Mark Wilson

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